Your feedbacks
At Umutuzo lodge, we strive to provide the best possible services to our guests.
We are always looking for ways to improve and enhance our offerings.
With that in mind, we would greatly appreciate your feedback on your experience with our services.
We value your opinion and take every suggestion seriously.
Your feedback will help us to better understand how we can improve and continue to provide outstanding service.
Thank you for taking the time to share your thoughts with us.
Google reviews
Booking.com reviews
TripAdvisor reviews
Expedia reviews
Airbnb reviews
Our recent guest testimonials
"Beautifully located with breathtaking views of Lake Kivu, Umutuzo Lodge is the perfect place to unwind. The welcoming staff, excellent meals, tour options, and relaxing pool and terrace made for a memorable stay."
(Summarized and Translated from NL – Dutch)
"Philippe, Eric, and their entire team gave us the opportunity to truly recharge in an establishment offering all the comfort one would expect from a high-end hotel.
We were staying there while taking part in the Congo Nile Trail, and this haven of comfort was especially welcome after long, demanding days of hiking."
(Translated from French)
"We had a wonderful stay in a charming lodge with views of the pool and Lake Kivu. The service was excellent, and the staff were very friendly.
Thank you for your incredible hospitality! 😄"
Booking.com
"Beautiful, peaceful setting... The architecture of the cottages, my bedroom decor, my outdoor shower. The swimming pool is great,..."
(Translated from French)
"A wonderful stay in a charming lodge with beautiful views of the pool and Lake Kivu. Excellent service, friendly staff, and warm hospitality made the experience truly memorable."
(Summarized)
"Great service excellent staff very friendly and welcoming the owner and manager done a marvellous job at being hospitable"
TripAdvisor
"Amazing place! The view, the staff, the friendliness and the lodge itself are great.
Lots of activities as well including hiking, swimming, kayaking etc"
"A magical place! A complete change of scenery is guaranteed. We received a warm welcome from the entire team, especially Philippe, the owner.
Thank you all for allowing us to discover this beautiful country in such peace and serenity! 🥰"
(Translated from French)
"Umutuzo - according to Philippe something like serenity, relaxendess from Kinyruanda - that‘s it.
This Place is a jewel in the middle of a Country in full development with plenty of natural Sites to discover and still not fully discovered by Touristen. Don‘t worry, Philippe and his team will make you discover :-) Really enjoyed pur week there!"
Expedia Group
"This is an absolutely beautiful, serene place to stay, you are fully immersed in nature. The lodges are so comfortable and stylish, we slept so well. The food was absolutely delicious. The customer service was excellent. The rooms were spotless, with fabulous lake views. The swimming pool was clean and welcoming in the heat. Lots of activities on offer, you are really cared for."
"A magnificent hotel with breathtaking views of Lake Kivu. The lodge is beautiful, and Éric and Philippe were incredibly welcoming and helpful throughout our stay. I highly recommend it."
(Translated from French)
"I loved my stay at this hillside property, especially the panoramic Lake Kivu views and the fresh, tasty meals. I enjoyed my lakefront cabin’s patio and its proximity to the pool, even though I had to hike uphill for dinner. Chatting with Philippe and taking a boat trip with Olivier made the trip special, but I definitely recommend a 4WD for the unpaved roads."(Summarised)
Airbnb
"We enjoyed our stay very much. Amazing view and landscape, beautiful beach, comfortable lodges with outside shower. Particularly exceptional was the community feeling with shared meals between the host and other guests (not obligatory, if you prefer to eat separately). This is rare to find these days."
"Without a doubt, the most beautiful place on Lake Kivu. Philippe has transformed this hillside into a little piece of paradise. The views are breathtaking, the staff are warm and welcoming, and the comfort is exceptional. I highly recommend it and will definitely be back!"
(Translated from French)
"A nice find on the shores of lake Kivu. Wonderful well appointed boutique eco lodge with stunning lake views and very warm and helpful staff. One can completely do nothing and rest and enjoy the view, or alternatively indulge in activities which are on offer. There are also lots of walking trails through the surrounding area that make for an enjoyable experience.
We would have liked to spend a bit more time, as the area is lovely and so I look forward to returning at some point in the future when we can do so."