Your feedbacks
At Umutuzo lodge, we strive to provide the best possible services to our guests.
We are always looking for ways to improve and enhance our offerings.
With that in mind, we would greatly appreciate your feedback on your experience with our services.
We value your opinion and take every suggestion seriously.
Your feedback will help us to better understand how we can improve and continue to provide outstanding service.
Thank you for taking the time to share your thoughts with us.
Google reviews
Booking.com reviews
TripAdvisor reviews
Expedia reviews
Airbnb reviews
Our recent guest testimonials
"Really enjoyed my 5 nights in Ubucuti 2 at Umutuzo lodge. Modern, good service, amazing views! Can highly recommend!"
"I had an amazing three-night stay at Umutuzo Lodge. The staff were fantastic, the setting was peaceful, and I enjoyed biking, kayaking, and visiting a coffee station — plus the internet worked perfectly."
(Summarized)
"Beautiful surroundings, excellent service, great place place to be"
Booking.com
"A peaceful lakeside setting, comfortable rooms, and warm hospitality made their stay memorable. They especially enjoyed shared dinners, great conversations with Philippe and the team, excellent meals from Chef Vidaste, and early morning walks along the lakeshore watching village life." (Summarized)
"Spacious chalet with a splendid view on the lake. Tasty food, rich breakfast, many activities. Friendly and service oriented staff"
"Partnering with this team was a breeze from beginning to end. Their knowledge and focus on detail significantly benefited our project. I am extremely happy with the outcome!"
TripAdvisor
"Amazing place! The view, the staff, the friendliness and the lodge itself are great.
Lots of activities as well including hiking, swimming, kayaking etc"
"Endroit magique !!! Dépaysement assuré ! Accueil chaleureux !! Merci 🥰
Endroit magique !! Dépaysement assuré ! Nous avons reçu un accueil chaleureux de toute l’équipe spécialement de Philippe le propriétaire.
Merci à vous tous de nous avoir permis de découvrir ce magnifique Pays dans la paix et sérénité !!"
"Umutuzo - according to Philippe something like serenity, relaxendess from Kinyruanda - that‘s it.
This Place is a jewel in the middle of a Country in full development with plenty of natural Sites to discover and still not fully discovered by Touristen. Don‘t worry, Philippe and his team will make you discover :-) Really enjoyed pur week there!"
Expedia Group
"This is an absolutely beautiful, serene place to stay, you are fully immersed in nature. The lodges are so comfortable and stylish, we slept so well. The food was absolutely delicious. The customer service was excellent. The rooms were spotless, with fabulous lake views. The swimming pool was clean and welcoming in the heat. Lots of activities on offer, you are really cared for."
"Magnifique hôtel avec une vue imprenable sur le lac Kivu. Le lodge est splendide et Eric et Philippe ont été tres accueillants et serviables pendant notre sejour.
Je recommande très vivement."
"I loved my stay at this hillside property, especially the panoramic Lake Kivu views and the fresh, tasty meals. I enjoyed my lakefront cabin’s patio and its proximity to the pool, even though I had to hike uphill for dinner. Chatting with Philippe and taking a boat trip with Olivier made the trip special, but I definitely recommend a 4WD for the unpaved roads."(Summarised)
Airbnb
"We enjoyed our stay very much. Amazing view and landscape, beautiful beach, comfortable lodges with outside shower. Particularly exceptional was the community feeling with shared meals between the host and other guests (not obligatory, if you prefer to eat separately). This is rare to find these days."
"Sans aucun doute le plus bel endroit du lac Kivu. Philippe a fait de cette colline un petit coin de paradis. La vue est imprenable, le staff chaleureux, le confort optimal. Je recommande vivement et je reviendrai à coup sûr !"
"A nice find on the shores of lake Kivu. Wonderful well appointed boutique eco lodge with stunning lake views and very warm and helpful staff. One can completely do nothing and rest and enjoy the view, or alternatively indulge in activities which are on offer. There are also lots of walking trails through the surrounding area that make for an enjoyable experience.
We would have liked to spend a bit more time, as the area is lovely and so I look forward to returning at some point in the future when we can do so."